This is the third of the four application exercises in this course. Please spend some time working through this exercise as it should provide you with a chance to utilize the theory in a practical way that you will take with you into your practice as a leader/manager.
NOTE: Please review the Assessment Overview document before you make your posting so that you are aware of how your posting will be evaluated. Your tutor will be reviewing your posting to see if you have summarized the key findings you discovered in doing the application exercise. Your posting will achieve the maximum value if it is succinct and insightful showing clearly how you have applied the theory learned in the course to a practical situation.
Dealing With Difficult People and Situations
Inevitably as you build teams and lead groups you will encounter “difficult” people and situations. This application exercise provides practical suggestions and practice at skills to help you in these encounters.
First � Read the following:
Cleary, M., Hunt, G., & Horsfall, J. (2010). Identifying and addressing bullying in nursing. Issues in Mental Health Nursing, 30(3), 331-335. doi: 10.3109/01612840903308531
Sullivan, E.J. (2013.) Becoming influential: A guide for nurses (2nd ed.). Chapter 10.
Second � Pretest your confrontation skills by doing the exercise in Box 10-1 in Sullivan (2013).
Third � Recall a confrontation you were involved in. Perhaps some of the examples in the Cleary et al. (2010) article remind you of situations you have been involved in? Using the steps suggested in the textbook describe how you handled this confrontation. Can you think of any way you could have improved you performance in this situation? Make notes in your course notes about strategies you could use the next time you experience a similar situation to this. Make a posting in the Unit 7 Conference regarding what you have learned in this application exercise. Comment specifically on what strategies you could use the next time you experience a similar situation.Fourth � Post-test your confrontation skills by doing the exercise in Box 10-2 in Sullivan.